Samsung Service Centre

The online and SMS queue system is just awesome!! Seamless integration so we don't waste much time waiting at the shop! If our queue is missed, can go back within the hour to "requeue" so we can served shortly.

Date of experience: Jan 05, 2024

Watch is only 1yo. Intermittently unable to receive GPS. Finally progressed to can't receive at all.

After checking, the technician said corrosion and quoted $500 plus to repair. I asked why/how could it get corroded when I'm supposed to be able to swim, run and do sports with the watch. The service guy said you can only swim in fresh water, not chlorinated water. I asked him, 'swim in bathtub huh?'.

Samsung products are getting worst. Not usable. Not practical. Doesn't deliver as marketed. The last experience was the phone having a green line after software updates. Again, no convincing reasons given, and they just expect you to buy a new one.

This is definitely my 1st and last watch. Slowly migrating away from Samsung. Np longer a trusted brand but one that treats you like a fool.

Date of experience: Jun 09, 2025

I’ve been a loyal Samsung customer for years, but this experience was a complete letdown. I ordered a phone listed as in stock directly from their online store, expecting reliable delivery. Not only did the phone never arrive, but there was zero apology or meaningful service recovery. Their idea of compensation? A discount on a future purchase. Sorry, but why would I ever trust them again? Absolutely unacceptable.

Date of experience: Jun 03, 2025

My elderly father-in-law visited the customer service centre (Plaza Singapura) at noon, on June 4, 2025. he had needed help to transfer data from his old Samsung phone to a new one.

Staff member, Ashly, patiently guided him step by step through the process. He appreciated her kind assistance and felt that she had provided quality customer care.

Date of experience: Jun 07, 2025

Mr. Sky Ong was exceptional in his service. He was very friendly and knowledgeable. Most importantly, he was able to solve my phone issue.

Thank you very much!

Date of experience: Apr 06, 2025