I was at IRAS this morning and served by Ms Chloe Tan (Temp Service Ambassador) to seek help as I could not get to a back office staff to talk about my tax related matters when I called the hotline at home.
She was very polite, attentive, patience and super helpful to guide thru the hotline until I get to a back office staff to have a human-to-human conversation.
It has been such a long time that I have not met such helpful service person from the government agencies.
Ms Chloe Tan, being a Temp and demonstrated her passion in servicing people is a good example for many permanent staff to learn from.
She is definitely a great asset to IRAS if she is converted to a full-time staff and continue to provide excellent service to the public.
Wish Ms Chloe Tan all the best.
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On another separate occasion through hotline phone support, I was served by Ms Joanna Tan regarding my request for another tax matter.
Prior talking to Ms Joanna, I was using the online live chat and it was a long process and does not seem to be helpful after a long chat.
I decided to call the hotline and waited to be spoken to a IRAS officer and was connected to Ms Joanna. She was really patience & attentive listening to my long explanation of my tax situation. After my long explanation, she asked me hold the call for a few minutes and came back with a propose solution to my issue.
I was impressed by her capabilities & sharpness in understanding my situation and ability to resolve my issue in such a short time.
Her personality & capability she be a role model for our government agencies to upgrade their services to the general public.
